Free Ebook Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Free Ebook Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Free Ebook Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

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Audible Audiobook

Listening Length: 7 hours and 54 minutes

Program Type: Audiobook

Version: Unabridged

Publisher: Hachette Audio

Audible.com Release Date: April 14, 2015

Whispersync for Voice: Ready

Language: English, English

ASIN: B00U1OQNUQ

Amazon Best Sellers Rank:

The image of this book shows the 2015 edition which is the revised edition. The book is also listed as 'Revised for the first time'. Yet the title lists the publication date of 2003, which is a reprinted, not revised edition. Completely different cover on the 2003 edition (gold, not yellow ... no red revised label). I ordered 5 copies of this and got a 2003 edition ... not the 2015 edition shown in the photo.FYI ... the new 2015 revised edition goes into detail about internet sales/email, etc. Concepts that were a bit foreign to businesses in 2003 when the internet was still in its infancy. I have a 2015 edition and the chapters are different and the pages are different because 25+ new pages were added.The book itself is a great sales book which really allows you to understand the concept of customer focus. However, the edition information is all wrong here.

I adored Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell. The fact is, I can’t remember the last time I got so excited about the potential applications for my industry - nonprofit fundraising.Mitchell owns a high end clothing store in Westport, Connecticut. Like most brick and mortar businesses, his business was hit hard by the recession. But by switching to a customer-based business model (rather than transaction-based), Mitchell’s not only survived, they thrived! Warren Buffett refers to Hug Your Customers as “a gem … I wish everyone at Berkshire would follow [Jack Mitchell’s] advice — we would own the world.”In case you’re wondering whether this is all a bit too sentimental and touchy-feely, remember this: in Jack’s world, a hug isn’t literal — it’s a stand-in. Some of the ways Jack and his employees “hug” customers include offering someone a beverage or snack, sending a birthday or anniversary card, making reservations for a customer at a restaurant, getting tickets to a ball game or the theater, giving them a smile, lending an ear to listen…and always, always, providing exemplary customer service. They go above and beyond in ways that are truly memorable, not to mention inspiring.In the nonprofit world, some ways you might hug your donors include:Something as simple as sending out an anniversary email or card celebrating the date of their first giftRewriting your thank you email to make your donors feel wonderful about their giftMaybe, just maybe, you might even send some of your favorite donors a small giftYou’re in the relationship business. Your job is to provide exemplary donor service. It’s as simple as that. Hug Your Customers just begins to name the many ways.

I read this book after a recommendation from another business owner. Then I bought the audio. Then I bought physical copies for each of my employees to read. TAKE NOTES. Remember these stories. Run your business in the spirit of how they do business, and you will have nothing but tremendous success.

Every businessperson should read this book. It should be required reading in every business school. While other retailers are reducing service to keep overhead down, Jack Mitchell marches to a different drummer. By giving exceptional service to his customers and by treating his associates wonderfully--and indeed doing sodoes increase costs--his company, Mitchells receives repeat business from satisfied customers as well as referrals. The benefits the company receives more than make up for the added costs because Mitchells has less marketing costs--the company doesn't have to advertise as much as other companies. Every business can do what Mitchells does. It's not all that complicated. Too bad most businesspeople don't get it. Operating a customer-driven business like Mitchells is also a more enjoyable way to work. Instead of hassling customers you hug them--and they hug you back! Customers and employees are happier--and when people are happier, it creats an excellent work environment. "Hug Your Customer" has dozens of anecdotes that support Michell's pemise that are wonderful lessons, plus this is a fun book to read.

While I enjoyed this book I was very disappointed when I read other reviews and realized that I did not receive the pictured and advertised updated 2015 version but rather the 2003 edition of this book.I had to purchase this for work so it is not that important but it is very disappointing to see that it is advertised one way and sold another. I am sure a lot has changed in 15 years!!

This is my favorite business book of all time. It is a must read for everyone who works in any kind of service industry. Jack Mitchell’s “Hugging” philosophy has not only created a truly unique and irresistible experience for his customers, but has successfully grown a humble mom and pop store into a multi-million dollar company. I reread this book periodically for inspiration. Jack is a great storyteller, and his warmth and humor shine through the pages.

I purchased the audio book. By the end of the book, author and narrator Jack Mitchell seems like someone I would enjoy meeting. It is a feel good book - every day I listened to it, I felt encouraged and upbeat. So many ideas on how to improve customer service and thus sales.

Great, easy to apply concepts that your whole company can implement daily! We have our whole company of over 500 employees reading this right now.

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Ebook Swimming in the Congo, by Margaret Meyers

Ebook Swimming in the Congo, by Margaret Meyers

As a book, coming with the smart as well as selective book is the conventional one to always keep in mind. It has to pick as well as choose the best words options or dictions that can influence the high quality of guide. Swimming In The Congo, By Margaret Meyers likewise comes with the very easy language to be understood by all people. When you believe that this book appertains with you, choose it now. As a good publication, it provides not only the qualities of guides that we have provided.

Swimming in the Congo, by Margaret Meyers

Ebook Swimming in the Congo, by Margaret Meyers

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From Library Journal

In this enjoyable first novel Grace Berggren, the daughter of an agricultural missionary, lives with her parents and sister in the Belgian Congo (now Zaire), where she experiences the curious blend of European Protestantism and African native beliefs. As a seven-year-old, Grace searches the jungle behind her house, hoping to sneak up on the elusive equator her father is always talking about. On the way to boarding school she confronts racism in its uncensored state. When her father contracts jungle fever, Grace barters for a fetish with which she can protect him. The author's flowing prose vividly presents the conflicts and struggles of a complex childhood against an exotic tropical backdrop. The book is thought-provoking and delightful. Highly recommended.?Joanna M. Burkhardt, Univ. of Rhode Island Coll. of Continuing Education Lib., ProvidenceCopyright 1995 Reed Business Information, Inc.

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Product details

Paperback: 261 pages

Publisher: Milkweed Editions; 1st edition (September 18, 1995)

Language: English

ISBN-10: 1571310061

ISBN-13: 978-1571310064

Product Dimensions:

5.5 x 0.8 x 8.5 inches

Shipping Weight: 13 ounces (View shipping rates and policies)

Average Customer Review:

4.8 out of 5 stars

6 customer reviews

Amazon Best Sellers Rank:

#1,831,376 in Books (See Top 100 in Books)

Lovely, lovely story.

Margaret Meyers, the daughter of a missionary family, grew up in The Congo in the 1960s, and this 1995 collection of short stories was part of her later MFA Thesis at the University of Virginia. Through them, she introduces her lead character, Grace, who views the world with the freshness of childhood and shares her experiences with the reader. Her father tells her the equator goes right through their property and, at the age of six, she searches for it as if it would be a clearly marked path. Her favorite pastime is swimming in the river, a river she will miss terribly when she is sent off to boarding school a few years later. Her protestant Christianity is unquestioned and she's always exploring her own spirituality as well as making keen observations about the people around her. There are some memorable characters here, from her loving parents to the native Congolese who laugh at the foibles of the missionary families. There are the two spinster women with a secret, an unhappy former ballerina who has trouble adapting to her life in Africa, and a Frenchman who loves his garden almost as much as he loves his constantly changing women. Through Grace's young eyes we see the cruelty of racism and the stirrings of independence as political changes are happening in the country.At 261 pages this is a fast and enjoyable read, one that I gobbled up in two sittings, letting myself travel to the lush world of Grace's Congo and view it through her child's eyes. Mainly, it's about the people and she stays away from political analysis. She tells her stories simply and creates an atmosphere, and brings the reader right into her world. If I have any criticism at all, it is that some of the characters appear in just one of the short stories and I wanted to hear more about them as the book went on. But, alas, this is a book of stories, not a novel. I loved this book; it was a small trip into a world that is now gone and which I will never get to know except for my reading. And it sure was an enjoyable journey. Recommended.

A wonderful book, for all the reasons previous reviewers give. My own children spent some growing-up years on the Kasai, a large tributary of the Congo and had some lazy afternoons in a swim hole where we were pretty sure there were no crocs due to the fast running water. Our time in Congo/Zaire began a few years after the moon landing, after Mobotu changed the names of cities and rivers. Fortunately, I cannot think of any missionaries in our area who fit the "Madame of the Hard Mouth"! She would not have lasted long where we were--at the invitation and supervision of the national church. But no doubt this may have been a true experience in other mission enclaves in earlier years. It is interesting that the author places this story toward the end of the 60s, that period following national independence when the power gradually shifted and Hard Mouths were no longer tolerated. Interesting also that she places one of her first childhood stories, of daydreaming of being Henry Morton Stanley's Girl Friday ("I recognized the devoutly Christian soul beneath his cruelties, his grandiose boastings, and in return he trusted me.") in contrast to one of her last, of the 75-yr-old gardener, Wizamo, who had his hand sawed off as a teenage slave by King Leopold's enforcers on the rubber plantations. Stanley was Leopold's right-hand gunman in opening up the Congo River basin to Leopold's reign of terror. (see King Leopold's Ghost by Adam Hochschild) Grace's coming of age when she leaves childhood behind is also in Wizamo's story, her enlightenment of the real history. Wizamo tells a frightened Grace: "They paid no price for almost killing me, you understand, but I have paid for sixty years because I didn't work hard enough as slave labor on the mondele's [white's] rubber plantation. I have pulled weeds from your mindele [whites'] gardens and thought of murder. It is well for you, all of you, that you are too powerful to be touched." I look forward to reading her 2014 book.

"Swimming in the Congo" by Margaret Meyers is a very good novel that reads like a collection of short stories. It is told in the first-person by a girl, daughter of missionary parents, growing up in the Belgian Congo, circa 1960. The stories are focused on the narrator and her memories of her parents and the local people (Congolese and ex-pats) in and near missionary communities. Issues the seven-year narrator deals with include the mix of American Protestant and African traditional beliefs she encounters; the meaning of the equator and scientific reality; and White racism towards the Congolese. Meyers' writing reads well and is easy to like. It would be interesting to see her story continued.

... you'll love SWIMMING IN THE CONGO! This is a collection of short stories that reads like a novel. In it, young Grace Birggen, the daughter of an agricultural missionary to the Congo in the 1960's, comes of age along the banks of the Congo River in what is now Zaire. The stories are beautifully written and the descriptions of her childhood in an emerging third-world nation are compelling. It is POISONWOOD without the poison. Yes, there are incidents of imperialism and racism, but those incidents are filtered through Grace's eyes, in much the same way that Scout narrates Boo Radley's and Tom Robinson's stories in TO KILL A MOCKINGBIRD. I thoroughly enjoyed this book and so will you.

and although I grew up in Nigeria, during the 80's, this book brought back so many memories. Not only were her descriptions of the continent breathtakingly vivid, her pre-teen thoughts on subjects like the unforgivable sin and sexuality also brought back memories. There is more to being a missionary child in Africa than the "wildness" and Meyers captures the subtlties with grace and fluidity. Absolutely gorgeous.

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Ebook Download Wildflowers, Blooms & Blossoms (Take Along Guides)

Ebook Download Wildflowers, Blooms & Blossoms (Take Along Guides)

What to claim as well as just what to do when mainly your good friends love reading? Are you the one that do not have such pastime? So, it is necessary for you to begin having that hobby. You understand, reading is not the force. We're sure that reviewing will certainly lead you to participate in better idea of life. Checking out will be a favorable task to do whenever. And do you recognize our pals become fans of Wildflowers, Blooms & Blossoms (Take Along Guides) as the very best book to read? Yeah, it's neither a commitment neither order. It is the referred book that will not make you feel dissatisfied.

Wildflowers, Blooms & Blossoms (Take Along Guides)

Ebook Download Wildflowers, Blooms & Blossoms (Take Along Guides)

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Product details

Age Range: 7 - 10 years

Grade Level: 2 - 5

Series: Take Along Guides

Paperback: 48 pages

Publisher: Cooper Square Publishing Llc (March 1, 1998)

Language: English

ISBN-10: 9781559716420

ISBN-13: 978-1559716420

ASIN: 1559716428

Product Dimensions:

8.7 x 0.2 x 8.6 inches

Shipping Weight: 2.4 ounces (View shipping rates and policies)

Average Customer Review:

4.5 out of 5 stars

24 customer reviews

Amazon Best Sellers Rank:

#22,370 in Books (See Top 100 in Books)

I bought this book to use with my son and daughter so we could identify wildflowers we see along our country roads and also to identify wildflowers that we pick to press for projects. Some of the most common flowers that we see around NYS aren't found in this book. It seems like some of the less common wildflowers are included instead. Sometimes from the descriptions it's still difficult to determine and identify the flowers we found. That being said, I ordered the shell book in this series for the beach and we found that book much more useful!

Help your child increase their powers of observation, connect with nature and learn about the world around them with this series of "Field Guide" science books for young children. You can begin by using these to educate yourself and prepare for your nature walks with your very young child, 2 to 3 years. It will help you point out interesting things to look at and give you vocabulary you can introduce in a casual way.But these are probably best suited for a child who can already read and take notes on what they observe, ages 7 and up.This is just one in a series that includes Rabbits and Squirrels, Birds, Nests and Eggs, Animal Tracks, just to name a few.

Great gift for 8yo niece. Paired this book with a flower press kit

I buy these books for my gifted 5 year old grandchild. She loves them. and takes them with herwhen she is outside walking and playing with her mother.

Bought for Birthday Present for 9 year old that has become quiet an outdoors girl. Book is easy to understand and has scrape book pages in the back for her to add her own little touches.

Very informative book. Well detailed.

It's written for kids but I love it for adults as well. Easy to understand, just enough information to get an idea about the wildflowers, no unnecessary details. I enjoy its simplicity tremendously.

Book sounded reasonable on Amazon - but I was somewhat disappointed by the very light content.The pics are good but there is precious little besides that.

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Free PDF , by Lina Chang

Free PDF , by Lina Chang

To deal with this condition, many other people also try to get this book as their reading now. Are you interested? Pick this best book to offer today, we offer this book for you because it’s a kind of amazing book from professional and experienced author. Becoming the good friend in your lonely without giving boredom is the characteristic of , By Lina Chang that we present in this website.

, by Lina Chang

Free PDF , by Lina Chang

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Product details

File Size: 27047 KB

Print Length: 124 pages

Simultaneous Device Usage: Unlimited

Publisher: The Cookbook Publisher; 1 edition (June 3, 2016)

Publication Date: June 3, 2016

Sold by: Amazon Digital Services LLC

Language: English

ASIN: B01GM4MEZ6

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Amazon Best Sellers Rank:

#167,748 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

As a lover of Thai food, I expected more variety in dishes. There are a couple recipes that I may try, but overall I don't feel very inspired. The photos are in black and white which adds to the blah mood of this book.

Thai Takeout Cookbook: Favorite Thai Food Takeout Recipes to Make at Home by Lina ChangTable of contents broken up into meals, free gift, Intro about Thai cuisine, history, ingredients used most often and why. Lots of terms I'm unfamiliar with but there are descriptions of them and how they are used in the recipes.Also list of equipment used in making the recipes is discussed, along with cooking methods.Each recipe has a title (English and Thai) servings, prep and cook time. Big color photo and list of ingredients. How to make the dish but there is NO nutritional information.Lots of ingredients and time to put it all together. Salmon Teriyaki would be our choice to makeOther works by the author are highlighted at the end.

Got this as a Christmas gift for a friend that likes to cook. He is currently dabbling with Thai cuisine and I thought this would be helpful with easy recipes. Can't wait to be invited for a meal. I got fired up browsing through it and bought one for myself. Excited to give these a try.

This cookbook delivers exactly what it promises, excellent Thai takeout recipes. The layout is very user friendly and the photography is well done!

A very compact, nicely explained recipe book explaining Thai cooking --- from what utensils you need, equipment, supplies, recipes for basic sauces and had really lovely pictures of the items cooked!

Simple,good but seems incomplete

We love Thai take out food but the best Thai restaurant is 12 miles away. This cookbook makes it easy to make what we love. The only thing I would suggest is a photo of every dish. Photos would give a visual to compare our creations against.

Found recipes that I experienced in Warwick Thai

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